Shipping policy
Last Updated: September 3, 2026
At EclipseAdorn, each piece is custom and handmade to order. We carefully prepare each order before shipment and provide clear shipping information so you know what to expect before placing your order.
Where We Ship From
EclipseAdorn products are custom and handmade to order through our production and logistics operations in Asia.
Orders are dispatched to customers in the contiguous United States using tracked shipping services.
The shipping origin is determined by the production and logistics arrangement used to fulfill the order.
Shipping Coverage
We currently ship only to the contiguous United States (the 48 adjacent states).
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Other U.S. territories
- P.O. Boxes
- APO/FPO addresses
Shipping Rates & Order Processing
We provide FREE Standard Shipping on all orders shipped to the contiguous United States.
No minimum order amount is required.
Each EclipseAdorn product is custom and handmade to order after payment has been successfully confirmed.
Order Processing Cut-off Time: 6:00 PM Beijing Time (UTC+8)
Orders placed and successfully paid by 6:00 PM Beijing Time (UTC+8) on a business day will begin processing on that business day.
Orders placed and successfully paid after 6:00 PM Beijing Time (UTC+8) will begin processing on the next business day.
Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.
Production Time: 3–7 business days
Business days are Monday through Friday, excluding public holidays.
Orders for which payment is confirmed on a Saturday, Sunday, or public holiday begin their production-time calculation on the next business day.
Production time is separate from shipping transit time.
Delivery Estimates
Total Delivery Time = Production Time + Shipping Transit Time
- Production Time: 3–7 business days
- Standard Shipping Transit Time: 7–10 business days after dispatch
- Estimated Total Delivery Time: 10–17 business days from order confirmation
Business days are Monday through Friday, excluding public holidays.
Delivery dates shown on our Site, at checkout, or provided by the shipping carrier are estimated delivery dates and are not guaranteed.
Severe weather, carrier disruptions, customs processing, incorrect shipping information, and other events outside EclipseAdorn's reasonable control can extend the delivery timeframe.
Tracking
Once your order has been dispatched, a shipping confirmation email containing the tracking number will be sent to the email address provided at checkout.
You can use the tracking number to monitor the shipment through the carrier's tracking service.
Please allow the carrier sufficient time to update tracking information after dispatch.
Duties, Taxes & Customs Charges
Standard shipping to the contiguous United States is provided under Delivered Duty Paid (DDP) terms.
EclipseAdorn covers the applicable import duties, import taxes, and customs clearance charges associated with standard DDP shipments.
Customers will not be charged additional import duties or customs clearance fees upon delivery for standard DDP orders.
Any sales tax required to be collected at checkout will be displayed during the checkout process where applicable.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you identify an error in your shipping information before the order is dispatched, please contact us immediately at:
Once an order has been dispatched, EclipseAdorn cannot guarantee that the shipping address can be changed.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping or reshipment charges required to complete delivery.
Lost or Delayed Packages
If the tracking information shows no delivery progress or the shipment has not been delivered by the end of the stated delivery timeframe, please contact us at:
EclipseAdorn will request an investigation with the shipping carrier and communicate the available results to the customer.
Carrier disruptions, severe weather, customs processing, incorrect shipping information, and events outside EclipseAdorn's reasonable control can extend the delivery timeframe.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check the delivery area around your address
- Check with household members, neighbors, building management, reception, or anyone who could have accepted the package
- Confirm that the shipping address provided at checkout is complete and correct
- Allow up to 24 hours after the carrier's initial delivery scan
If the package still cannot be located, please contact us at:
EclipseAdorn will assist with requesting a formal investigation from the shipping carrier.
EclipseAdorn's shipping responsibility is fulfilled when the carrier confirms delivery to the shipping address provided at checkout, except where a carrier investigation establishes a delivery error or where applicable law requires otherwise.
To reduce the risk of loss after delivery, customers are encouraged to provide a secure delivery location and monitor their tracking information.
Corporate Information & Customer Support
This website and brand are operated by:
Trade Name: EclipseAdorn
Operator / Legal Company: Hangzhou Benlai Technology Co., Ltd.
Email: service@eclipseadorn.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Beijing Time (UTC+8)
Excluding public holidays
Business Address:
Room 3101, Building 3, Xixi Letiancheng
Wuchang Street, Yuhang District
Hangzhou, Zhejiang 310000, China
Website: eclipseadorn.com
Customer inquiries received outside our customer service hours will be reviewed during the next business day.
If you have any questions regarding production, shipping, tracking, delivery, or your shipping address, please contact our customer support team at service@eclipseadorn.com.