Privacy policy
Last updated: August 27, 2026
EclipseAdorn is a trade name operated by Hangzhou Benlai Technology Co., Ltd. We operate the website eclipseadorn.com and the related ecommerce services provided through the Site (the “Services”).
Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, place an order, create an account, communicate with us, or otherwise use the Services.
EclipseAdorn currently accepts product orders for delivery within the contiguous United States (the 48 adjacent states). This Privacy Policy applies to visitors and users of the Site regardless of their physical location.
The primary purpose of our Site is to operate an ecommerce business and provide our products and related Services. We collect personal information only as necessary to operate the Site, process and fulfill orders, process payments, provide customer service, improve the shopping experience, protect our business, conduct permitted marketing activities, and comply with applicable legal obligations.
1. Information We Collect
When you interact with the relevant features of the Services, we collect:
Contact information: name, billing address, shipping address, phone number, and email address.
Payment and transaction information: payment method, payment confirmation, billing information, order details, and transaction information processed through Shopify and our payment service providers.
Account information: login credentials, preferences, and account settings when an account is created.
Order information: products viewed, added to cart, purchased, returned, replaced, refunded, or otherwise associated with an approved post-purchase resolution.
Communications: information included in customer service inquiries, product-issue claims, forms, reviews, emails, or other communications with EclipseAdorn.
Device and usage information: IP address, browser and device information, cookies, similar technologies, and information about how you interact with the Site.
We collect this information directly from you, automatically through the Site, and from Shopify and service providers used to operate our ecommerce business.
Personal information is collected for legitimate ecommerce and business purposes related to the Services described in this Privacy Policy. Our Site is not operated primarily for the purpose of collecting, mining, or harvesting users' personal information.
2. How We Use Personal Information
We use personal information to:
- Process payments and fulfill orders.
- Arrange production, shipping, and delivery.
- Process approved returns, replacements, refunds, and product-issue claims.
- Maintain customer accounts and preferences.
- Provide customer service and respond to inquiries.
- Send order, shipping, account, and service notifications.
- Improve our Site, products, and customer experience.
- Detect and prevent fraud, abuse, security incidents, and unlawful activity.
- Maintain transaction, accounting, and legal records.
- Comply with legal obligations.
- Send marketing communications where permitted and provide an unsubscribe option.
- Conduct permitted advertising and marketing activities in accordance with applicable privacy law and customer privacy choices.
We do not use customer-provided personal photographs, likenesses, or other personal content submitted in connection with an order, product-issue claim, or customer service request for advertising or promotional purposes without the customer's authorization where such authorization is required by applicable law.
3. How We Share Personal Information
EclipseAdorn does not sell, rent, or trade customers' contact information to third parties for monetary consideration.
We share personal information only when required to operate the Services, complete transactions, provide support, conduct permitted marketing activities, protect our business, or comply with law.
Recipients include:
- Shopify, which hosts and supports our ecommerce store.
- Payment service providers used to process payments and refunds.
- Shipping and fulfillment providers used to deliver orders and handle approved shipping or return-related matters.
- Technology, cloud, analytics, and security providers used to operate and protect the Site.
- Marketing and advertising providers used in accordance with applicable privacy law and customer privacy choices.
- Professional advisers or legal authorities when required by law or necessary to protect legal rights.
We do not authorize service providers to use customer information for purposes unrelated to the services they provide to EclipseAdorn, except where permitted or required by applicable law.
Shopify and other service providers process information under their own applicable privacy terms and responsibilities.
4. Cookies, Marketing, and Privacy Choices
EclipseAdorn and its service providers use cookies and similar technologies for Site functionality, security, analytics, preferences, and permitted advertising.
Marketing and advertising activities involving personal information are conducted in accordance with applicable privacy laws and customer privacy choices. Personal information or customer-provided content is not used for advertising in a manner that requires consent unless the required consent or authorization has been obtained.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Transactional communications related to orders, payments, shipping, approved returns, refunds, security, and customer support will continue when required to provide the Services.
Where applicable U.S. privacy law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you can use our Privacy Choices / Data Sharing Opt-Out page:
https://eclipseadorn.com/pages/data-sharing-opt-out
Where required by applicable law, supported Global Privacy Control signals are treated as an opt-out request for the browser or device sending the signal.
5. Your Privacy Rights
Where applicable law grants you privacy rights, you can request:
- Access to eligible personal information we hold about you.
- Correction of inaccurate personal information.
- Deletion of eligible personal information.
- A portable copy of eligible personal information.
- Opt-out from the sale or sharing of personal information or targeted advertising where applicable.
To exercise a privacy right, contact:
We verify requests where required by law and do not discriminate against users for exercising legally protected privacy rights.
Privacy-rights requests are handled within the timeframes required by applicable law.
6. Security, Payment Processing, Retention, and International Processing
EclipseAdorn and its service providers use administrative, technical, and organizational safeguards designed to protect personal information.
The Site uses secure HTTPS connections protected by industry-standard SSL/TLS (Secure Sockets Layer / Transport Layer Security) encryption technology. Sensitive payment information submitted during checkout, including payment card information where applicable, is collected, transmitted, and processed through secure checkout systems provided by Shopify and our payment service providers.
EclipseAdorn does not independently process or store full payment card numbers when those details are processed directly through Shopify or the applicable payment service provider.
Payment and transaction information is protected using industry-standard encryption and security measures applicable to the payment processing environment.
No method of electronic transmission or storage provides absolute security.
We retain personal information for the period required to complete transactions, fulfill orders, provide customer support, process approved returns, replacements and refunds, investigate product or shipping issues, prevent fraud, maintain accounting and legal records, resolve disputes, and comply with legal obligations.
EclipseAdorn is operated by Hangzhou Benlai Technology Co., Ltd., located in China.
Our Site is hosted and supported by Shopify and other service providers. Personal information is processed in the locations where EclipseAdorn and its service providers operate.
When personal information is transferred across national borders, applicable contractual, organizational, and technical safeguards are used as required by law.
7. Children's Privacy
The Services are not directed to children under 13 years of age, and EclipseAdorn does not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided personal information to us, contact service@eclipseadorn.com.
8. Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:
Trade Name: EclipseAdorn
Operator / Legal Company: Hangzhou Benlai Technology Co., Ltd.
Email: service@eclipseadorn.com
Business Address: Room 3101, Building 3, Xixi Letiancheng, Wuchang Street, Yuhang District, Hangzhou, Zhejiang 310000, China
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Beijing Time (UTC+8), excluding public holidays
Website: eclipseadorn.com
Customer service inquiries received outside our customer service hours will be reviewed during the next business day.
Privacy-rights requests remain subject to the response timeframes required by applicable law.
Hangzhou Benlai Technology Co., Ltd. is responsible for EclipseAdorn's handling of personal information as described in this Privacy Policy.
The business and contact information provided in this Privacy Policy should remain consistent with the corresponding information presented on our Contact Us page, website footer, Refund & Return Policy, Shipping Policy, Terms of Service, and Google Merchant Center account.
We will update this Privacy Policy when our privacy practices, Services, or legal obligations change. The revised version will be posted on this page with an updated date.