Refund policy
Last updated: September 3, 2026
At EclipseAdorn, each piece is custom and handmade to order. Your item is created specifically after your order is placed and requires individual craftsmanship, materials, and production time.
Because our products are custom and handmade to order, we do not accept general cancellations, returns, or exchanges for change of mind, personal preference, incorrect customer-selected options, or other non-defective reasons, except where required by applicable law.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact EclipseAdorn within 48 hours of the carrier-recorded delivery time so that we can review the issue and assist with the appropriate resolution.
This policy applies to orders shipped to customers in the United States.
1. Order Cancellations
Because our products are custom and handmade to order and production begins after an order is placed, orders cannot be cancelled after payment has been successfully submitted.
If you identify an error in your order information, contact us immediately at service@eclipseadorn.com.
If the requested information can still be corrected before the relevant stage of production or dispatch, EclipseAdorn will assist with the correction.
A correction request does not constitute an order cancellation.
2. Returns and Exchanges
Because EclipseAdorn products are custom and handmade to order, we do not accept general returns or exchanges for non-defective products, except where required by applicable law.
Returns or exchanges are not accepted for:
- Change of mind
- Personal preference
- Incorrect size selected by the customer
- Incorrect color or style selected by the customer when the selected option was correctly fulfilled
- Failure to review product measurements, descriptions, photographs, or specifications before purchase
- Inaccurate or incomplete customization information provided by the customer
- Minor variations inherent to handmade production
Eligible returns under this policy are limited to confirmed:
- Transit-damaged items
- Manufacturing defects
- Incorrect items
- Items materially different from what was ordered
This policy does not limit any mandatory consumer rights that cannot legally be excluded or waived.
3. Inspection Upon Delivery and Transit Damage
We carefully inspect and package our products before shipment.
Please inspect your order promptly upon delivery and before wearing, using, altering, or otherwise handling the item beyond what is reasonably necessary for inspection.
If your item arrives damaged, please contact EclipseAdorn within 48 hours of the carrier-recorded delivery time.
To submit a claim, please provide:
- Your order number
- Clear photographs showing the damaged area
- Clear photographs of the original packaging
- A description of the damage
Please do not discard the product or original packaging until EclipseAdorn has completed the claim review.
Damage resulting from wear, use, alteration, improper handling, improper storage, accidental damage after delivery, misuse, or failure to follow applicable product-care instructions is not considered transit damage or a manufacturing defect.
Items showing signs of use or damage occurring after delivery are not eligible for EclipseAdorn's arrival-condition claim process, except where required by applicable law.
The 48-hour reporting period allows EclipseAdorn to verify the condition of the item upon arrival and, where applicable, initiate a carrier or shipping claim.
This reporting period does not limit any mandatory consumer rights that cannot legally be excluded or waived.
4. Incorrect or Defective Items
If you receive:
- An incorrect item
- An item materially different from what you ordered
- An item with an apparent manufacturing defect
- An item damaged during transit
please contact EclipseAdorn within 48 hours of the carrier-recorded delivery time.
Please provide:
- Your order number
- Clear photographs showing the issue
- Clear photographs of the original packaging
- A description of the issue
EclipseAdorn will review the information provided and determine the appropriate resolution based on the confirmed issue.
Where the item is confirmed to be damaged, defective, incorrect, or materially different from what was ordered, the applicable resolution can include repair, replacement, or refund in accordance with this policy and applicable law.
This section does not limit mandatory consumer rights that cannot legally be excluded or waived.
5. Handmade Variations
Because every EclipseAdorn item is handmade, minor variations in color, texture, finish, size, and craftsmanship are normal characteristics of handcrafted production.
Minor handmade variations are not considered defects when the product remains materially consistent with its description, design, function, and appearance.
Product appearance can also differ slightly due to lighting, photography conditions, and individual display settings.
6. Custom and Personalized Orders
EclipseAdorn products are custom and handmade to order.
Customers are responsible for providing accurate measurements, colors, styles, customization details, and other information requested during the ordering process.
Issues caused by inaccurate or incomplete information provided by the customer are not considered product defects.
Custom and personalized products are not eligible for return or exchange due to change of mind, personal preference, or incorrect customer-provided information, except where required by applicable law.
If a custom or personalized product is confirmed to be damaged, defective, incorrect, or materially different from the specifications accepted by EclipseAdorn for the order, the claim will be handled in accordance with this policy.
7. Return Authorization and Return Method
All eligible physical returns require prior written authorization from EclipseAdorn.
Because EclipseAdorn products are custom and handmade to order, we do not accept general returns or exchanges for change of mind, personal preference, incorrect customer-selected options, or other non-defective reasons, except where required by applicable law.
Please contact us before returning any product so that our team can review the issue and provide the appropriate assistance.
To request assistance for an eligible issue, please contact:
and provide the information required under this policy.
After your claim has been reviewed and a physical return has been approved, EclipseAdorn will provide:
- Written return authorization
- Return shipping instructions
- The authorized return address
- Any documentation required for the approved return
All approved physical returns are handled by mail.
30-Day Return Shipping Deadline
Once EclipseAdorn has reviewed and approved your claim and issued written authorization for a physical return, please ship the approved return within 30 calendar days from the date the written return authorization is issued.
This 30-day period is provided to give customers sufficient time to arrange shipment of an approved return. Because our products are custom and handmade to order, it applies only to returns that have already been reviewed and approved by EclipseAdorn and does not create a general 30-day return period for non-defective products.
Please follow the return instructions provided by our customer service team and send the item to the authorized return address specified in your written return authorization.
If you are unable to ship your approved return within the 30-calendar-day period, please contact us as soon as possible so that we can review the circumstances and advise you on the available next steps. Returns remain subject to this policy and applicable law.
We recommend keeping your return shipping receipt and tracking information until your return has been received and the approved resolution has been completed.
To help us process your return correctly and efficiently, please send the item only after receiving written authorization and use the return address provided in your return instructions.
Return Address
EclipseAdorn does not currently operate a public U.S. return center.
When a physical return is required for an approved claim, the applicable return address will be provided in the written return authorization and return instructions.
Please do not return an item to the address shown on the original outbound shipping label, our business address, or any other address unless that address is specifically provided by EclipseAdorn in the written return authorization.
8. Return Shipping Costs
For an eligible return involving a confirmed transit-damaged, defective, incorrect, or materially different item attributable to EclipseAdorn, EclipseAdorn will provide return instructions and cover the reasonable return shipping cost when a physical return is required.
Customers should not ship a return before receiving written return authorization and shipping instructions from EclipseAdorn.
Because EclipseAdorn does not accept general returns or exchanges for non-defective custom and handmade-to-order products, return shipping for change-of-mind, personal-preference, or incorrect customer-selected-option returns does not apply under this policy.
Any return required by applicable law outside the circumstances described above will be handled in accordance with the applicable legal requirements.
9. Restocking Fee
Restocking Fee: No cost for eligible returns accepted under this policy.
EclipseAdorn does not charge a restocking fee for an approved return involving a confirmed:
- Transit-damaged item
- Manufacturing defect
- Incorrect item
- Item materially different from what was ordered
Because EclipseAdorn does not accept general returns for change of mind, personal preference, incorrect customer-selected options, or other non-defective reasons, no restocking-fee schedule applies to those circumstances.
Where a return is required by applicable law, any applicable fees will be handled in accordance with the relevant legal requirements.
10. Refunds
If EclipseAdorn approves a refund and requires the product to be physically returned, the refund will be processed only after the returned item has been received and inspected, except where required otherwise by applicable law.
The returned item must correspond to the approved claim and must be returned in accordance with the written return authorization and the 30-calendar-day return deadline described in Section 7.
After the returned item has been received, inspected, and verified as corresponding to the approved return, EclipseAdorn will issue the approved refund to the original payment method within 5–10 business days.
No restocking fee will be deducted from an eligible refund accepted under this policy.
If EclipseAdorn determines that a physical return is not required for an approved refund, the refund will be issued to the original payment method within 5–10 business days after the claim is approved.
The customer's bank, card issuer, or payment provider controls any additional processing time required for the credited amount to appear after EclipseAdorn submits the refund.
11. Contact Us
For questions about an order, damaged or defective products, incorrect items, approved returns, or refunds, please contact us:
Trade Name: EclipseAdorn
Operator / Legal Company: Hangzhou Benlai Technology Co., Ltd.
Email: service@eclipseadorn.com
Business Address:
Room 3101, Building 3, Xixi Letiancheng
Wuchang Street, Yuhang District
Hangzhou, Zhejiang 310000, China
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Beijing Time (UTC+8)
Excluding public holidays
Website: eclipseadorn.com
Customer inquiries received outside our customer service hours will be reviewed during the next business day.
All requests are handled in accordance with this policy and applicable consumer protection law.
The business and contact information shown in this Refund & Return Policy should remain consistent with the information shown on our Contact Us page, website footer, Privacy Policy, Shipping Policy, Terms of Service, and Google Merchant Center account.